Whitchurch Village Practice
Dr Gareth Hayes, Dr Catherine Davies, Dr Niamh MacConnell

The Practice Patient's Charter

What you can do for us:

  • Please treat staff at all times with courtesy and respect. Any threatening, abusive or violent behaviour against any of our staff or patients will be taken seriously. Any patient who is violent or abusive will be warned to stop their behaviour. If they persist, we will take action to have them removed from our patient list.
  • Please telephone before 10.00 if you need a home visit.
  • Please take the medication prescribed for you. If you do not wish/intend to take this medication, please let the doctor know.
  • Please do everything you can to keep appointments, or tell us as soon as possible if you cannot. Remember, your cancelled appointment can be given to someone else.
  • Be ready to tell us of your past illnesses, medication, hospital admissions and any other relevant details.
  • Ask if you are unclear about your treatment.
  • Please accept our advice on vaccination, immunisation and health screening programmes.
  • Manage your own health and wellbeing by maintaining a healthy lifestyle, for example, by taking regular exercise and having a varied, healthy diet.

Please help us to help you.

Email your prescription requests
Call NHS Direct 24 hours a day on 0845 46 47. Visit NHS Direct Online at www.nhsdirect.nhs.uk
patient.co.uk - Patient Information
Appointments: 029 2062 9601 | Home Visits/Enquiries: 029 2062 9602