Whitchurch Village Practice
Dr Gareth Hayes, Dr Catherine Davies, Dr Niamh MacConnell

The Practice Patient's Charter

What we will do for you:

  • We are committed to providing you with the best possible service.
  • You will be treated as an equal in the care and attention you receive.
  • You will be treated as an individual and will be shown courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
  • You will be entitled to privacy and confidentiality when speaking to any member of staff.
  • You will be given an appointment the same day if you need to see a doctor urgently.
  • You will be referred to a consultant, acceptable to you, when your GP thinks it is necessary and referred for a second opinion.
  • We will maintain our practice accommodation to the standard legislation on health and safety.
  • We will provide appropriate facilities for disabled patients, including access to and within the building.
Email your prescription requests
Call NHS Direct 24 hours a day on 0845 46 47. Visit NHS Direct Online at www.nhsdirect.nhs.uk
patient.co.uk - Patient Information
Appointments: 029 2062 9601 | Home Visits/Enquiries: 029 2062 9602